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What is the ability to respond with little penalty in time, cost, or customer value?A. postponementB. flexibilityC. repetitive processD. mass customization
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Which of the following statements is NOT true?A. adding flexibility to the production process can be a major competitive advantage; building flexibility into a production process is usually inexpensive, but difficultB. selecting the best equipment requires understanding the specific industry and available processes and technologyC. the selection of equipment requires considering cost, cash flow, market stability, quality, capacity, and flexibilityD. selection of a particular process strategy requires decisions about equipment and technology
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Stacked Restaurants lets customers choose ingredients for their sandwiches usinga. an iPad menub. a moving conveyor beltc. a telephone at the tableD. playing cards
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What is a drawing of the movement of material, product, or people?A. process chartB. AISC. flowchartD. RFID
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What is a flowchart with time added on the horizontal axis?A. process chartB. process mappingC. CNCD. service blueprinting
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Which of the following is NOT a tool for process analysis and design?A. Pareto chartB. flowchartC. process chartD. process mapping
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Which service strategy describes separating services that may lend themselves to some type of automation?A. modulesB. automationC. focusD. separation
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Which of the quadrants in the service process matrix has high labor intensity and high customization?A. service shopB. professional serviceC. service factoryD. mass service
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Which of the quadrants in the service process matrix has low labor intensity and low customization?A. service factoryB. mass serviceC. professional serviceD. service shop
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A fast food restaurant is an example ofA. low customization and low degree of laborB. high customization and high degree of laborC. low customization and high degree of laborD. high customization and how degree of labor
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In many applications, human quality inspectors can be replaced effectively byA. vision systemsB. FMSC. RFID tagsD. automated storage and retrieval systems
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What is an electronically guid and controlled cart used to move materials?A. AISB. RFIDC. AGVD. CNC
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Which of the following is NOT a production technology that enhances production and productivity?A. process controlB. vision systemsC. automative identification systemsD. service blueprinting
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Which of the following statements is NOT true regarding production technologies?A. robots are mechanical devices that use electronic impulse to activate motors and switchesB. CNC is machinery with its own computer and memoryC. vision systems combine video cameras and computer technology and are often used in inspection rolesD. flexible manufacturing systems and computer-integrated manufacturing are increasing the distinction between low-volume/high-variety and high-volume/low-variety production
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Which of the following is NOT an example of technology's impact on the financial services industry?A. debit cardsB. RFIDC. electronic funds transferD. Internet stock trading
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Which of the following is an example of technology's impact on wholesale/retail trade industry?A. automatic toll boothsB. bar-coded dateC. interactive TVD. automatic teller machines
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Which of the following statements is NOT true regarding process redesign?A. process redesign also focuses on those activities that cross functional linesB. process redesign is also called process reinventionC. effective process redesign works only if the basic process and its objectives are reexaminedD. process redesign is also called process reengineering
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What is the fundamental rethinking of business processes to bring about dramatic improvements in performance?A. process analysisB. process strategyC. process redesignD. process design
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Which of the following approaches may use subcontracting to accommodate excess demand?A. subcontracting should never be used to accommodate excess demandB. leading demand with a one-step expansionC. lagging demand with incremental expansionD. leading demand with incremental expansion
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Which of the following approaches makes new capacity a larger increase at the beginning of the period?A. leading demand with a one-step expansionB. leading demand with incremental expansionC. attempts to have an average capacity that straddles demand with incremental expansionD. lagging demand with incremental expansion
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In manufacturing, excess capacity can be used toA. do more setups, lengthen production runs, and drive down inventory costsB. do fewer setups, lengthen production runs, and drive down inventory costsC. do more setups, shorten production runs, and drive down inventory costsD. do fewer setups, shorten production runs, and drive down inventory costs
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The most aggressive and risky approach to capacity planning isA. lagging demand with incremental expansionB. leading demand with one-step expansionC. leading demand with incremental expansionD. attempts to have an average capacity that straddles demand with incremental expansion
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Which of the following is a requirement to be able to compute expected monetary value?A. each state of nature is equally likely to occurB. the probability of each decision alternative is knownC. each decision alternative needs at least two states of natureD. the probability of each state of nature is known
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What does EMV stand for?A. expected machine valuationB. expected monetary valueC. expected maintenance volumeD. enterprise management valuation
